AiEdu

Got Questions?

We’ve Got Answers!

Explore our FAQs to get more details on how Sammo can support your learning, teaching, and community initiatives.”

Academic Support and Learning Features

What subjects can Sammo help with?

Sammo supports all major subjects aligned with the South African CAPS and IEB curricula, including Mathematics, Science, Languages, Social Sciences, and more.

How does Sammo help students with exam preparation?

Sammo offers personalized study plans, practice tests, and topic specific quizzes. It also breaks down complex topics and offers step by step problem solving.

Can Sammo assist with learning at all grade levels?

Yes, Sammo is designed to support learners from primary school through high school, offering assistance for all grades and subjects.

Can Sammo help with understanding difficult concepts?

Absolutely! Sammo provides simple explanations, visual aids, and step by step guidance to clarify any misunderstandings.

Is Sammo effective for learners with different learning paces?

Yes! Sammo adapts to the individual pace of the learner, providing tailored support to match their strengths and areas for improvement.

Platform Features and Tools

What is the Interactive Q&A feature?

The Interactive Q&A feature allows students to ask questions and receive instant, detailed step by step explanations without providing the answers allowing the learner personal development and critical thinking.

Does Sammo offer personalized study plans?

Yes, Sammo helps students develop customized study plans based on their strengths, weaknesses, and academic goals.

Can Sammo generate tests or quizzes?

Yes! Sammo can generate multiple choice questions, quizzes, and practice tests to help students test their knowledge and prepare for exams.

What is the 'Leveler' feature?

The Leveler adjusts the complexity of texts to make content more accessible for learners of different levels. It helps break down difficult material into manageable sections.

Can Sammo help with notetaking?

Yes, Sammo helps organize class notes, summarizing them into bullet points or simple formats for easier revision.

Teachers Assistant FAQs

Is Teacher Assistant easy to use?

1

How does it integrate with my current teaching methods?

2

What kind of support do I get for setting up the platform?"

3

How to Get Started and Use Sammo

How do I sign up for Sammo?

Simply click on the “Sign Up” button, provide your contact details, and create your account. Once you’ve signed up, you’ll have access to the platform.

How do I start using the free trial?

After signing up, you’ll automatically gain access to the free trial, which lets you explore Sammo’s features.

How do I share Sammo with others?

You can easily share Sammo with friends and family via WhatsApp by sending them the free trial link directly from your phone.

How do I create a personalized study plan?

Once logged in, navigate to the study plan section, where Sammo will guide you through creating a customized plan based on your needs.

How do I access support if I need help?

If you need assistance, type “help” in the chat. We have covered most of the issues you might have. If the problem is still not solved, the “help” function in Sammo will provide you with a link to get in touch with our Help Desk.

Subscription Plans and Pricing

How much does Sammo cost?

Sammo offers a 12 month subscription payable monthly at R75/month. You can also subscribe to a free trial without any commitment prior to subscribing.

Is there a discount for schools or bulk subscriptions?

Yes! We offer special pricing for schools or groups looking to subscribe to Sammo for multiple users. Contact us for more details.

What payment methods are accepted?

Sammo accepts various payment methods, including credit cards, debit cards, and online payment platforms. There is also an option for “cash” buyers through Onevoucher.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. There are no longterm commitments, and you’ll receive access until the end of the current billing cycle.

How do I Subscribe if I do have more than one child?

Sammo provides the holder of a subscription to share the subscription with up to 4 family members. The credits are fixed on a subscription and therefore all users on a subscription shares in the credits.

What do I do if my credits ran out and I do need to use Sammo?

No problem, you can simply type TOPUP in your chat and add credits to your account. Only subscribers with a valid subscription will have the opportunity to top up.

What do I do if my phone is lost or were lucky enough to have a new phone?

The 1st time you enter the Sammo chat on WhatsApp, you receive a private code. This unique code should be saved as part of the “Contact” sammo. Should you wish to change your phone, simply click on the Sammo link and type the private code into the new chat.

How much do I receive for my subscription?

Sammo works on credits. You will receive 75 credits per month on a valid subscription. This roughly equates to about 500 messages per month.

Free Trial and Freemium Features

What does the free trial include?

The free trial offers full access to Sammo’s basic features, including study assistance and practice tests, so you can experience the platform before committing.

Do I need to provide payment details for the free trial?

No, you can access the free trial without entering any payment details. If you choose to continue, you can select a subscription plan.

How long does the free trial last?

The free trial lasts for approximately 50 messages on Whatsapp.

Are there any limitations in the freemium version?

There are no limitations on the free trial.

Can I upgrade from the free version?

Yes, you can easily upgrade from the free version to a full subscription plan by following the instructions on your dashboard.

Safety and Security

Is Sammo safe for children to use?

Yes, Sammo is designed with child safety in mind. All content is appropriate for learners, and we ensure a secure environment for learning.

Is my personal information secure on Sammo?

Absolutely. We follow industry best practices for data protection, ensuring your personal and payment information is secure.

How does Sammo protect against inappropriate content?

Sammo uses advanced filters and moderation tools to ensure all content provided to learners is safe, educational only, and appropriate.

Can I monitor my child's activity on Sammo?

Yes, parents can monitor their child’s progress, and receive updates on their performance.

Does Sammo share my information with third parties?

No, Sammo does not share personal information with third parties unless required by law. Your privacy is our priority.

Still have questions? Contact Us!"